Shipping policy

Order Processing

Orders are processed within 2 business days of purchase. You will receive a confirmation email once your order has been processed and a shipping confirmation with tracking information once it ships.

Shipping Time

Once shipped, delivery typically takes between 2 and 7 business days, depending on your location. Please note that during high-demand periods, such as holidays or promotional sales, processing and delivery times may take longer than usual.

Shipping Cost

We offer free shipping on all orders.

Customs, Duties, and Taxes

Clareni ships from international fulfillment centers. Depending on your country's current import regulations, your order may be subject to customs duties, taxes, or fees charged by your local customs authority upon arrival. These charges, when applicable, are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office if you have questions about potential charges before placing your order.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package's progress.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at support@clarenishop.com with your order number so we can investigate with the carrier.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we will do our best to assist in redirecting the package where possible.